Privacy Policy

1. Introduction

Welcome to CityBix ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Delivery address and billing information
• Account credentials and profile information
• Order history and preferences
• Payment information (processed securely by third-party providers)

2.2 Information from Third Parties

When you sign in with Google or Facebook, we receive basic profile information from these services, including your name, email address, and profile picture.

3. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and delivery updates
• Improve our services and develop new features
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who help us operate our platform (payment processors, delivery services)
• Store Partners: With local shops to fulfill your orders (name, delivery address, order details)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security audits.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and account information are typically retained for 7 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used to show relevant advertisements

You can control cookie preferences through your browser settings.

9. Third-Party Services

Our platform integrates with third-party services:

• Supabase: For authentication and data storage
• Razorpay: For payment processing
• Google/Facebook: For social login authentication
• Email Services: For sending order confirmations and updates

These services have their own privacy policies, which we encourage you to review.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Consent

By using our platform, you consent to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.